Sophisticated Tool Keeps Systems in Check 24/7
DS Tech, a leading unified communications provider, announced today that the company is providing critical device monitoring solutions and remote infrastructure support in order to substantially minimize their customers’ downtime. These solutions are increasing the stability and security of their clients’ network, while reducing IT support costs.
What’s Remote Infrastructure Support?
Remote infrastructure support, otherwise known as DS Tech’s Network Optimization Center (NOC) eliminates the need for small to mid-sized businesses (SMBs) to waste time, effort and money on the struggles of implementing and maintaining the reliability and uptime of brand new technology.
A NOC essentially handles the management of a company’s data networks and acts as a 24/7 monitoring and support center which is able to react immediately to alert notifications from critical devices. These critical business devices include servers, routers, PCs, and more. The devices communicate with the NOC directly and problems which used to take hours to fix are now able to be resolved within minutes.
“SMBs must be nimble in today’s market to stay competitive, and the combination of quicker response times and fewer on-site interruptions have jumpstarted employee productivity and efficiency for our customers,”
stated Eric Wakkuri, Vice President of DS Tech. “Unfortunately, most small companies are supported by a tiny IT consultant that doesn’t have the sophisticated solution to meet their customers’ needs. We get a great deal of satisfaction knowing that our customers’ networks are being monitored and protected at all times and they can count on their critical devices to be up and running when they need them most. Additionally, one of the ancillary benefits that our customers are experiencing is a substantial reduction in the risk of data loss, virus attacks and security breaches.”
DS Tech’s NOC service provides cutting-edge 24/7 monitoring and remediation, allowing you to focus on what you do best.
While the value associated with monitoring technologies is being enjoyed by SMBs and enterprises alike, these advances are also transforming the way internal IT departments operate. NOCs relieve the routine headaches that many IT departments face on a daily basis, which is enabling IT professionals to focus on strategic initiatives rather than mundane upkeep. Many businesses are putting more and more of their data and vital applications in “the cloud,” and IT personnel will need to possess the creativity, vision and resourcefulness to manage this transition. NOC’s are playing a pivotal role in this paradigm shift. “For certain industries the superior technology we provide is helping our customers leave their competitors in the dust. Plain and simple, they have an unfair advantage over their competition,” adds Mr. Wakkuri.
“DS Tech has always had the foresight to proactively prepare their customers for the future,” states Dale Johnson, CEO of Technology Assurance Group (TAG), an international organization of unified communications providers representing close to $350 million. “Their biggest differentiator is that they actually take the time to listen to their customers, understand where they are headed, and educate their customers on how technology can help them get there.”
Who is DS Tech?
We’ve been around for over 40 years, and specialize in Managed IT Services to provide robust support for your business, as well as Phone VoIP services, Surveillance & Security, and Cloud Services. Based out of Escanaba, and serving the surrounding areas including Iron Mountain, Marquette, Menominee and St. Ignace.